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Your questions. Our answers.

Choose your ritual, understand a formula or rediscover the right gesture: the answers to help you every day.

Choose your routine

How to choose between Hydration, Detox, and Happy-Age?

Hydration addresses comfort and hydration needs.

Detox is especially for normal to combination skin prone to imperfections.

Happy-Age addresses concerns related to visible signs of aging.

Please consult the skin type and indications on each product page. If you have multiple needs, our diagnostic tool and our team can help you choose.

Should I use the serum, cream, and supplement together?

Each product can be purchased separately. The complete routine combines the three steps of the In & Out method: the serum and cream applied to the skin, and the food supplement.

However, the products have been designed to work synergistically. Using them as part of a routine guarantees better effectiveness.

Use your treatments

In what order should I apply serum and cream?

On clean skin, first apply the serum, then the cream to the face and neck, as directed for each product.

You can find the recommended amount and frequency in the "The ritual" section of your product sheet. Avoid the eye area if specified in the product directions.

Using your skincare products

When can we expect to see results?

Each skin progresses at its own pace. Results depend on the chosen product and regularity of use.

No overnight miracles: skincare is a long-term commitment. Give your routine time to integrate into your daily life.

Use your skincare products

How can I find out about a product's texture and fragrance?

Each product sheet details the texture, fragrance, and application tips for the product. These characteristics vary depending on the formula.

If you have a particular sensitivity to an ingredient or a fragrance, please consult the complete list of ingredients before making your choice.

Formulas and commitments

Where can I find the full ingredient list?

Open "All ingredients" or "View full composition" in the "Formula details" section of the product page.

For cosmetics, the INCI list shows the ingredients. For supplements, you will find the list of ingredients in the same section.

Formulas and Commitments

Are the products natural and vegan?

Yes, we work exclusively with natural and organic ingredients. The percentages of ingredients of natural origin and the Vegan label are indicated on the product pages.

What are the environmental commitments of the packaging?

Taking care of your skin also means paying attention to its surroundings. We prioritize packaging that incorporates recycled materials, with choices tailored to each product.

There's no perfect solution, but every gesture counts: recycled glass bottles, recycled plastic tubes, natural ingredients, FSC certified cardboard, committed suppliers...

Once your product is finished, follow the sorting instructions on the packaging to give it the best chance at a second life.

Drinkable supplements

How to take an Annaïs supplement?

Use the dropper to measure the recommended amount. The recommended dose is 15 drops per day, or half a dropper.

Do not exceed the recommended daily dose.

P.S. Supplements are not a substitute for a varied and balanced diet or a healthy lifestyle.

Can several add-ons be associated?

Ask your pharmacist for advice before combining several formulas. Some ingredients may be present in multiple products.

It is necessary to check the cumulative intake and potential interactions, particularly with medication.

How to store a vial after opening?

Observe the storage conditions and shelf life indicated on the bottle. Close it after each use.

If in doubt, contact our team, specifying the name of the supplement and the lot number.

Precautions

What to do during pregnancy or breastfeeding?

During pregnancy, you can continue to care for your skin with our creams and serums, formulated to support you during this period.

For food supplements, we prefer to take an extra precaution: consult your doctor before taking any during pregnancy or breastfeeding.

My skin is sensitive: how do I introduce a new skincare product?

Check the formula's composition and precautions, then gradually introduce new skincare products.

If irritation occurs, discontinue use. If the reaction persists, seek medical advice. Our team can inform you about the product's composition.

Orders

Where can I find the delivery and return conditions?

See the "Deliveries & returns" page for applicable delivery times, destinations, and conditions.

For questions about an existing order, please use the Contact form and include your order number.